Chat with us every day from 9 am to 5 pm Eastern Time.
Chat with us
One place for everything. The chat guides you with quick choices, including reporting a problem with an order, and our team answers every day, 7 days a week.
- Hours
- 9 am to 5 pm Eastern Time
- Days
- Every day
Chat is coming soon
Outside these hours you can still leave a message. The chat confirms that we received it, and our team replies during business hours.
Quick answers
Do I need a MIZOOR box?
Yes. We only collect laundry in MIZOOR boxes, not in your own containers or bags. You choose how you get one:
- Borrow a box$20 deposit
- Buy a box to keep$20
- Pack at the doorNo deposit
The deposit is per box and is charged with your order. It goes back to your card within 24 hours after we receive and inspect the box. A box that comes back broken or punctured and can't be used again is not refunded, and our support team decides any unclear case. You can also keep a borrowed box for your next pickup and get the deposit back whenever you return it. If you pack at the door, your driver brings a box and waits while you fill it. The first 2 minutes are free, then waiting is $0.39 per minute.
What if I'm not home when the driver arrives?
Your driver calls you and waits up to 7 minutes. The first 2 minutes are free, then waiting is $0.39 per minute.
When you book, you choose what happens if you don't answer: we leave or collect your box at a place you name, or you book another time. If we leave without your laundry, you pay only the pickup fee and the waiting time.
If you are packing at the door, your driver can wait up to 10 minutes. After that the order is cancelled and you pay the waiting time and the trip.
Can I cancel my order?
Yes, for free until your driver sets out. We suggest cancelling within an hour of booking.
- Driver already on the wayPickup fee
- Laundry already at our facilityContact customer support
- Washing has startedCan't be cancelled
If customer support cancels an order after your laundry reached our facility, you pay for both trips.
What if an item is damaged or lost?
We check every item at our facility. If we find something already damaged, we photograph it and send the photo to your account.
If an item is damaged or lost while with us, we add credit to your MIZOOR Wallet, up to $25 per item. Customer support reviews each case.
We can't cover items we don't accept, items with grease or paint on them, or items that were already torn or damaged.
Report a problem
The chat walks you through it with quick choices, so your report reaches our team complete and linked to your order.
- Pick the orderFrom your account, or the chat asks you
- Pick the boxIf the order had more than one
- Say what went wrongDamaged item, missing item, missing or damaged box, late pickup or delivery, or something else
- Add photosIf you have them
Good to know
- In your account, Report a problem on an order opens the chat with that order already filled in.
- Every box is inspected when it reaches us. If an item has damage, we photograph it and the photos appear in your account.
- The chat only collects the details. Our support team reviews every report and decides each case.
- Outside business hours your report is saved and we reply during business hours.