Questions before your first pickup

We collect your clothes from your door in Springfield, Ohio, take them to our laundry facility to be washed, dried and folded, and bring them back to you.

Everyday clothing that can go in a washing machine. Please follow the care label on each item.

Dry clean only, hand wash only, leather, suede, items that need special care, bedding and towels.

Homes inside Springfield, Ohio city limits. See the service area

You pay by the box. Each price covers washing, drying and folding the laundry weight that box includes.

There is no service fee.

Up to three of each size in one order, and you can mix sizes.

Yes. We only collect laundry in MIZOOR boxes, not in your own containers or bags. You choose how you get one:

• Borrow a box$20 deposit
• Buy a box to keep$20
• Pack at the doorNo deposit

The deposit is per box and is charged with your order. It goes back to your card within 24 hours after we receive and inspect the box. A box that comes back broken or punctured and can't be used again is not refunded, and our support team decides any unclear case. You can also keep a borrowed box for your next pickup and get the deposit back whenever you return it. If you pack at the door, your driver brings a box and waits while you fill it. The first 2 minutes are free, then waiting is $0.39 per minute.

The plastic box itself is never weighed. If your laundry is less than half a pound over, there is no charge. From half a pound over, the whole extra weight is charged at $1.49 per lb.

Don't overfill it or push the clothes down. The lid should close easily without force.

You choose cold, warm or hot for the whole order. All three are included in the box price.

Yes. Tell us how many white items are in the order: 1 to 5 items is $2.99 and 6 to 10 items is $3.99, with a maximum of 10.

One dose of detergent is included in every box. You can pick ARM & HAMMER Clean Burst, Tide Original, Persil Deep Clean or All Free Clear, and add fabric softener or a scent booster for a small extra charge.

One fee covers both the pickup and the return. It depends on the driving distance to your address and is shown before you confirm your order.

The next day as standard, at no extra cost. If you need them sooner:

• Same day+$4.99
• Priority, as soon as possible+$7.99
• Within 4 hours+$12.99
• Within 2 hours+$19.99

Faster options depend on availability. Times start when your order is accepted.

When you book, you pick a date and a two-hour pickup window. The windows you see are the ones available for that day.

Your driver calls you and waits up to 7 minutes. The first 2 minutes are free, then waiting is $0.39 per minute.

When you book, you choose what happens if you don't answer: we leave or collect your box at a place you name, or you book another time. If we leave without your laundry, you pay only the pickup fee and the waiting time.

If you are packing at the door, your driver can wait up to 10 minutes. After that the order is cancelled and you pay the waiting time and the trip.

Yes. Your driver puts each box on a portable scale at your door and photographs the reading before leaving.

Every new customer gets $300 of credit in their MIZOOR Wallet. It saves money on every box you send, until the $300 is used up. It is promotional credit, not cash, and it expires 2 years after your first completed order.

Yes. Every completed order counts as one wash, however many boxes it has.

• 10 washes$5 Reward Credit
• 25 washes$10 Reward Credit
• 50 washes$25 Reward Credit
• 100 washesMIZOOR Mystery Box

Cancelled or incomplete orders do not count. Rewards are separate from the Welcome Credit.

Yes, for free until your driver sets out. We suggest cancelling within an hour of booking.

• Driver already on the wayPickup fee
• Laundry already at our facilityContact customer support
• Washing has startedCan't be cancelled

If customer support cancels an order after your laundry reached our facility, you pay for both trips.

We check every item at our facility. If we find something already damaged, we photograph it and send the photo to your account.

If an item is damaged or lost while with us, we add credit to your MIZOOR Wallet, up to $25 per item. Customer support reviews each case.

We can't cover items we don't accept, items with grease or paint on them, or items that were already torn or damaged.

Refunds go back to the bank card you paid with. If you're not happy with how your laundry was cleaned, contact customer support and they will review it.

With a bank card, Apple Pay or Google Pay.

Yes. You create your account as part of booking your first pickup.

With Apple, with Google, or with your email and a password or a one-time email code. Go to Log in