Last updated November 2, 2026
What we collect
- Account details: your name, email and phone number.
- Pickup details: your addresses and pickup instructions.
- Order details: your boxes, products, times, payments and refunds.
- Photos taken when we inspect your items, if we find damage.
- Messages you send us in the chat.
- Information about how you use our website, collected with cookies and similar tools. See Cookies, analytics and ads below.
Card payments are handled by our payment provider. We do not store full card numbers.
How we use it
- To pick up, clean and deliver your laundry.
- To send you messages about your orders.
- To answer you in the chat and handle reports and refunds.
- To send you offers, only if you agreed to them.
- To understand how our website is used and to show our ads.
Location
- Our website does not use your device location. We use the pickup address you enter.
- Our driver app collects the driver's precise location, including when the app is in the background, but only while the driver is on shift. Tracking stops when the shift ends.
- We use driver location to plan routes, show you an arrival time and confirm pickups and deliveries.
- When you are the driver's next stop, you can see the driver's location on a map until they arrive.
- Driver location history is kept for 90 days, then deleted.
How long we keep it
- Inspection photos: 1 year.
- Driver location history: 90 days.
- When you close your account, we delete your information within 30 days, except records the law requires us to keep, such as payment records.
Your choices
- Change your details in your account. Every change asks for your password first.
- Close your account from your account settings or through the chat. See Delete your account.
- Stop offers by text at any time by replying STOP.
- Ask us what information we hold about you through the chat.
Age
Our service is for people 18 and older. We do not knowingly collect information from anyone under 18.
Security and data breaches
We protect your information with reasonable security measures. If a data breach affects your personal information, we will tell you as Ohio law requires, within 45 days of finding it.
Changes to this policy
If we change this policy, we will post the new version on this page with a new date. Questions? Chat with us. See Contact us.