Terms of Service

Who we are

MIZOOR LLC is an Ohio company that picks up laundry in MIZOOR boxes, cleans it and delivers it back, in our service area in Springfield, Ohio. When these terms say we or us, they mean MIZOOR LLC.

Your account

• You must be 18 or older to open an account and place orders.
• Keep your details accurate. You can change them yourself in your account, and every change asks for your password first.
• You can close your account at any time from your account settings or through the chat.

Boxes and prices

• We only collect laundry in MIZOOR boxes, not in your own containers or bags.
• We charge by the box, not by the pound. Each box size has an included laundry weight limit. The weight of the plastic box itself is not counted.
• Extra weight charges start at 0.50 lb over the included limit. At that point the full excess weight is charged at $1.49 per lb.
• Pickup and delivery fees are separate from the box price.
• Do not overfill a box. The lid must close easily without force.

Getting your boxes

• Borrow boxes: a $20 deposit per box is charged with your order. It is refunded to your card within 24 hours after we receive and inspect the box. A box that comes back broken or punctured and can't be used again is not refunded, and our support team decides any unclear case. You may keep a borrowed box for your next pickup and get the deposit back whenever you return it.
• Buy boxes: $20 per box, the same for every size. The box is yours to keep.
• Pack at the door: your driver brings boxes and waits while you fill them. The first 2 minutes are free, then waiting is $0.39 per minute, up to 10 minutes. At 10 minutes the visit ends, the order is cancelled and the waiting time and the trip are charged.

What we don't take

Dry clean only, hand wash only, leather, suede, items that need special care, bedding and towels.

Pickups when you are not home

Your driver calls you and waits up to 7 minutes. The first 2 minutes are free, then waiting is $0.39 per minute. When you book, you choose what happens if you don't answer: we leave or collect your box at a place you name, or you book another time. If we leave without your laundry, you pay the pickup fee and the waiting time.

Cancelling an order

• Free until your driver sets out.
• Once your driver is on the way, the pickup fee is charged.
• After your laundry reaches our facility, cancelling goes through customer support, and you pay for both trips.
• Once washing has started, the order can't be cancelled.

Damage and loss

• We inspect every item when it reaches our facility. If we find something already damaged, we photograph it and add the photo to your account.
• If an item is damaged or lost while with us, we add credit to your MIZOOR Wallet, up to $25 per item. Customer support reviews each case and decides.
• We can't cover items we don't accept, items with grease or paint on them, or items that were already torn or damaged.

Payment and refunds

• We accept card, Apple Pay and Google Pay.
• Refunds go back to your card.
• Quality complaints are reviewed and decided by customer support.
• Wallet credit and reward credit can only be used for MIZOOR laundry and can't be exchanged for cash. See the Promotional Credit Terms.

Acceptable use

You agree not to:

• Try to hack, break into or disrupt our website, or access accounts that are not yours.
• Open fake or extra accounts, including to get the Welcome Credit more than once.
• Pay with a card or payment account that is not yours or that you are not allowed to use.
• Threaten, harass or abuse our drivers or our team.
• Use our service for anything illegal.

If you do, we may suspend or close your account, cancel any credit obtained through fraud or misuse, and report the matter to the police when needed. Laundry we already have from you will still be returned to you. Hacking and unauthorized access to computer systems are also crimes under Ohio and federal law.

Messages from us

We send texts and emails about your orders. We send offers by text only if you agree to them separately, and you can stop them at any time by replying STOP.

Help

Chat with us every day from 9 am to 5 pm Eastern Time. See Contact us.

Liability, disputes and governing law

• If something goes wrong with an order, the most we pay is what you paid for that order. This does not change the wallet credit for damaged or lost items described in Damage and loss.
• Nothing in these terms takes away rights you have under Ohio law that can't be limited.
• If you have a problem, please chat with us first so we can try to fix it. If we can't solve it together, any dispute goes to the courts of Clark County, Ohio, including small claims court.
• These terms are governed by the laws of the State of Ohio.

Changes to these terms

If we change these terms, we will post the new version on this page with a new date.